Returns & Refunds Policy
We want you to be delighted with your purchase.
Returning an Item
If you have changed your mind, you may return eligible items within 14 days of receiving your order, provided they are unused and in their original condition.
The customer is responsible for return postage unless the item is faulty or incorrect.
Personalised Items
Unfortunately, personalised or custom-made items cannot be returned unless they are faulty, damaged or not as described.
Damaged or Faulty Items
If your order arrives damaged or faulty, please contact us within 14 days of delivery with photographs of the item and packaging where possible.
We will offer an appropriate remedy, which may include:
A replacement.
A repair.
A full or partial refund.
Refunds
Once we have received and inspected your returned item, any approved refund will be processed using the original payment method.
Refunds are normally issued within 14 days of receiving the returned goods or evidence that they have been sent back.
Contact
If you need assistance with a return, please contact:
Sharon Robertson at Varis Crafts
Email: variscrafts@hotmail.co.uk
We want you to be delighted with your purchase.
Returning an Item
If you have changed your mind, you may return eligible items within 14 days of receiving your order, provided they are unused and in their original condition.
The customer is responsible for return postage unless the item is faulty or incorrect.
Personalised Items
Unfortunately, personalised or custom-made items cannot be returned unless they are faulty, damaged or not as described.
Damaged or Faulty Items
If your order arrives damaged or faulty, please contact us within 14 days of delivery with photographs of the item and packaging where possible.
We will offer an appropriate remedy, which may include:
A replacement.
A repair.
A full or partial refund.
Refunds
Once we have received and inspected your returned item, any approved refund will be processed using the original payment method.
Refunds are normally issued within 14 days of receiving the returned goods or evidence that they have been sent back.
Contact
If you need assistance with a return, please contact:
Sharon Robertson at Varis Crafts
Email: variscrafts@hotmail.co.uk